Refund policy

Last updated: January 2026

At Hagogift, all products are made-to-order and customized specifically for each customer. Please read our Return & Refund Policy carefully before making a purchase.

Eligibility for Returns & Refunds

We accept returns and refunds within 15 days of the delivery date ONLY in the following cases:

The customer received the wrong product (incorrect item, design, or variant)
The product arrived damaged or defective

In these approved cases, Hagogift will cover all return shipping costs and provide a replacement or refund as appropriate.

Non-Returnable & Non-Refundable Cases

We do not accept returns or refunds in the following situations:

Incorrect size selection by the customer
Customer preference issues (fit, color expectations, style preference)
Errors caused by incorrect information provided by the customer (wrong address, incorrect customization details)
Normal variations in color, size, or placement that are inherent to custom-made products
Orders placed incorrectly or changed after production has started

Because our products are customized and produced on demand, these items are non-returnable and non-refundable unless they meet the eligibility criteria listed above.

Return & Refund Request Process

To request a return or refund, please follow the steps below:

Contact Us
Email amzselleracc@gmail.com within 15 days of delivery.
Provide Required Information
Please include:
- Order number
- Clear photos or videos showing the issue (wrong item or damage)
- A brief description of the problem
Review & Approval
Our support team will review your request within 2–3 business days. If approved, we will provide return instructions or offer a replacement/refund.
Return Shipping
- If the issue is approved, Hagogift will cover the return shipping cost.
- Returns sent without prior approval will not be accepted.

Refund Processing

Approved refunds will be issued to the original payment method.
Refunds are processed within 5–10 business days after approval or after the returned item is received (if applicable).
Shipping fees paid at checkout are non-refundable, except in cases where the error was caused by Hagogift.

Exchanges & Replacements

For approved cases, we may offer a replacement item instead of a refund at no additional cost.
Replacement production and shipping times follow our standard processing and shipping timelines.

Important Notes

Requests submitted after 15 days from the delivery date will not be accepted.
Minor differences in color, size, or print placement are normal for custom products and do not qualify as defects.
Hagogift reserves the right to refuse any return or refund request that does not comply with this policy.