AURENER STORE – FREQUENTLY ASKED QUESTIONS (FAQ)

1. What is Aurener Store?

Aurener Store is a Print-On-Demand (POD) fashion and lifestyle brand offering custom-designed apparel, shoes, accessories, home décor, and more. Every item is made specially for you — unique, crafted-to-order, and never mass produced.

2. How does Print-On-Demand (POD) work?

When you place an order, we produce your item individually — printing, cutting, and crafting it based on your chosen design. This allows us to reduce waste, deliver unique items, and offer designs you won’t find anywhere else.

3. How long does production take?

Production time typically takes:

  • 2–5 business days for apparel, mugs, posters, and small accessories

  • 5–10 business days for footwear and complex products

These time frames may vary during holidays or peak seasons.

4. How long is shipping time?

Standard shipping usually takes:

  • 7–15 business days for U.S. customers

  • 10–20 business days for international customers

Shipping times depend on destination, customs processing, and carrier delays.

5. Do you ship worldwide?

Yes. Aurener Store ships to most countries worldwide. Some remote locations may have limitations depending on carriers and postal services.

6. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can click the tracking link to monitor the movement of your package in real time.

7. Why is my order arriving in separate packages?

Items may ship separately because we work with multiple specialized production partners. This does not affect shipping cost — you only pay once.

8. Can I cancel or change my order?

Because our products are custom-made, orders can only be modified or canceled within 6 hours of placing them. After that, production begins and changes are no longer possible.

9. What is your return & refund policy?

Due to the customized nature of POD products, we do not accept returns based on buyer’s remorse, wrong size choice, or change of mind.

However, we will replace or refund items if:

  • The product arrives damaged

  • The print is incorrect or faulty

  • The wrong item was delivered

Just email us within 7 days of delivery with photos of the issue.

10. What if I received the wrong size or wrong print?

Please contact us with photos of the product you received. If the mistake is from our production or logistics side, we will replace the item at no cost.

11. Can I return customized items?

Customized or personalized items cannot be returned unless the product is defective or incorrectly made.

12. What payment methods do you accept?

Aurener Store accepts:

  • Credit/Debit Cards (Visa, MasterCard, AmEx)

  • PayPal (if enabled)

  • ShopPay, Apple Pay, or other express checkout options (depending on region)

13. How secure is my payment?

All payments are processed through encrypted payment gateways. We do not store your credit card information on our servers.

14. Do you offer exchanges?

Exchanges are not available for POD items unless the item is defective or incorrect. In these cases, we will replace it free of charge.

15. What should I do if my package is lost?

If your tracking shows no movement for more than 15 business days, contact our support team. We will work with the carrier or send a replacement if necessary.

16. Do you accept custom design requests?

Yes! If you have a design idea or want personalized text/images printed on a product, contact us — we may be able to create a custom order depending on the design.

17. Why do POD items sometimes smell like printing ink?

This is normal for newly printed items. The scent will disappear after a quick wash or after letting the product air out for a few hours.

18. How do I contact customer support?

You can reach us anytime via email:

📧 support email: [email protected]
Support hours: 24/7

19. My discount code is not working. What should I do?

Please check:

  • The code hasn’t expired

  • You typed it correctly

  • The code applies to the items in your cart

  • Minimum order value is met (if required)

If issues persist, email us and we’ll assist you.

20. Where are your products made?

We work with multiple trusted POD production partners in the United States, EU, and Asia. Your item will be produced at the facility closest to your destination for faster delivery.